---
title: My toothbrush is not charging on the TBCharge
description: Troubleshoot a TBCharge that is not charging your toothbrush. Follow our checks for compatibility, power supply and support assistance.
---
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1. [ProofVision FAQs and Support](http://support.proofvision.co.uk/knowledge-base-proofvision?hsLang=en)
2. [TBCharge](http://support.proofvision.co.uk/knowledge-base-proofvision/tbcharge?hsLang=en)
3. [TBCharge Troubleshooting](http://support.proofvision.co.uk/knowledge-base-proofvision/tbcharge?hsLang=en#tbcharge-troubleshooting)
# My toothbrush is not charging on the TBCharge
If your toothbrush is no longer charging on the TBCharge, please follow the steps below.
### Step 1: Check the toothbrush using its original charger
Place the toothbrush on the original charger supplied by the toothbrush manufacturer.
- If the toothbrush charges normally, continue to Step 2.
- If the toothbrush does not charge on the original charger, the issue is likely with the toothbrush rather than the TBCharge.
### Step 2: Check compatibility
Ensure your toothbrush is compatible with the TBCharge model installed.
- Standard TBCharge Oral-B models (PV10P, PV11P and PV12P) are designed for toothbrushes that use the Oral-B 3757 charging base.
- Oral-B iO 7, iO 8, iO 9 and iO 10 models are not compatible.
- Philips Sonicare toothbrushes require a TBCharge Philips Sonicare model (PVPS10P, PVPS11P or PVPS12P).
### Step 3: Check the power supply
If the toothbrush charges correctly on its original charger but not on the TBCharge:
- Verify that the TBCharge is receiving power.
- Check that all wiring connections remain secure.
- If any wiring has become disconnected, it should be reconnected by a qualified electrician or someone competent in electrical installations.
### Still not working?
If the toothbrush charges correctly on its original charger and the TBCharge is receiving power, the charger may require further investigation.
Please submit a support request using our online support form below or by clicking the 'Submit a Ticket' button at the top right of the page. Our Customer Care team will review the information and advise on the next steps.
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